Virgin Media Community

[Power73]

I have received a new mobile and sim but cannot get connected. The phone sees the sim but says emergency calls only. I do not have the old sim available. 

[Paul_DN · Accepted solution]

Hi Power73,

Thank you for reaching out to us in our community and welcome, sorry to hear you are unable to use your new Mobile as it says emergency calls only, it sounds like the Sim needs activating, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Power73]

Still not fixed but thanks for the swift reply to my post.

[Power73]

Now resolved. 

[Paul_DN]

Hi Power73,

Thank you for reaching back out and for the update, glad to hear you now have a resolution, so others are aware please can you advise how this was resolved?

Regards

Paul.