Hi Bud,
So I have had the same issue myself.
They sent me an email saying 24 hours then when I called today I was told it's 3-5 days.
I was also told they they had tried to call me but this is a blatant lie.
When confronted with the email say 24 hours I was told it's not a lie because it takes 24 hours to 5 days to resolve.
I know I haven't failed the credit check as they offered me a further 4 phones
Absolute scam this company not sure how they get away with this.SCAM