Virgin Media Community

[Aaronsnelling86]

How long does it normally take to receive an order when the status is parked? I was told I'd get the phone by the 9th so made sure I was working from home but got nothing and had no email to say any different 

[MOD EDIT: Subject title changed for clarity]

[Andysmith2021]

Hi Bud,

So I have had the same issue myself.

They sent me an email saying 24 hours then when I called today I was told it's 3-5 days.

I was also told they they had tried to call me but this is a blatant lie.

When confronted with the email say 24 hours I was told it's not a lie because it takes 24 hours to 5 days to resolve.

I know I haven't failed the credit check as they offered me a further 4 phones

Absolute scam this company not sure how they get away with this.SCAM

[Lee_R]

Hi @Aaronsnelling86 thanks for posting and welcome to our community.

I am sorry to hear that there's a delay in your handset order being processed.  Without looking at your account, I can only speculate, therefore I am going to send you a private message.

Regards

Lee_R

[Lee_R]

Hi @Andysmith2021

I am sorry to hear you're having a delay in your handset order as well.  I will drop you a private message too.

Regards

Lee_R

[Andysmith2021]

Sure I’ll watch out for it now.