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New mobile not receiving calls

Hi,

I received my new iPhone and SIM from VM over a week ago and the service has not switched over from my old phone still.

I can see a VM mobile signal and can receive data via 4G and wifi but my incoming calls are still going to my old handset

My old mobile is an iPhone as well and was on a VM contract 

Could you someone check the status of my SIM transfer?

Many Thanks

 

Rob 

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Re: New mobile not receiving calls

Hey Rob26,

 

Are you still having issues receiving calls on your new phone?

 

If you are still having issues, please let me know and we can get this looked into further for you.

 

 

Regards

Steven_L

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Re: New mobile not receiving calls

Hi,

Yes still having issues... if you could look into it that would be great 🙂

cheers

Rob

 

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Re: New mobile not receiving calls

No problem Rob26.

 

I will drop you a private message in a moment, so that we can clear account security and get this looked into further.

 

Regards

Steven_L

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