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New mobile contract phone returned to sender

Joining in


As with other people in this community I placed an order for a contract phone with Virgin, received confirmation of everything including direct debit date, new phone number etc etc and delivery tracking information. On the day my phone was due to be delivered I checked courier who informed that the phone would not be delivered and had to be returned to sender. No explanation as to yet but when i log into virgin mobile all my information is live and as if the contract has started. Please advise my next steps.


Forum Team
Forum Team

Hi @Sueevans1960

Thanks for posting - welcome to the community also. I am sorry for the confusion with this mobile order. Seems odd if it was returned immediately, I will send you a PM now to assist further.


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

To add insult to injury, I’ve just been emailed my first bill 😂😂😂