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New mobile arrived jailbroken

TMC1888
On our wavelength

I got my wife a new Sony Xperia recently from Virgin only to find out that it has been jailbroken. A warning message came up when trying to set up online banking, now £80 worth of Nectar points have been stolen.

The scary thing is that the box was still sealed.

1 REPLY 1

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @TMC1888,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that this has been your experience with our products! 

I'll be more than happy to investigate this further for you and help further. I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon. 

Thank you.

Paulina_Z
Forum Team

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