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New mobile SIM received but no contract held

Hello,

I've joined community because I can't get any help from Virgin Media at all.

I am a Virgin Media account holder. I pay for TV, Broadband and a landline service. I have a mobile contract with another provider. i have received a Virgin mobile letter and new SIM through the post with a new mobile phone number despite not having a contract with virgin mobile. I can't get through to any Virgin Media help line or chat, despite numerous efforts. Is this a scam, is it fraud or is it just a sales gimmick? I am a bit worried that I may get charged for something I didn't order?

Any help would be appreciated as this is quite a worry for us. 

 

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Re: New mobile SIM received but no contract held

You get a sim with the big oomph bundle 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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