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johnblakemore
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New iphone to register on V M website

Hi

I have replaced my old iphone with a new one not bought from Virgin Media but I cannot find out how to amend my device on the Virgin Mobile website? 

Sounds simple but I have tried everything without sucess?

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Steven_L
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Re: New iphone to register on V M website

Hey johnblakemore,

 

Have you used the sim that was in your old phone and still on the same contract but with the new phone?

 

 

 

Regards

Steven_L

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johnblakemore
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Re: New iphone to register on V M website

Yes

 

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teabag
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Re: New iphone to register on V M website

The phone you see listed on your online account, is only for phones brought from Virgin.

In your case, you can have a third party brought phone added in a attachment to your online account - along with its IMEI.  You can not see the attachment, but is there incase you want to report your phone lost or stolen and have the phone blocked by Virgin.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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johnblakemore
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Re: New iphone to register on V M website

Thank you.

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johnblakemore
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Re: New iphone to register on V M website

You say I can have a third party phone added to my Account but you dont say how? Cant see anything on the Account?

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Lisa_CC
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Re: New iphone to register on V M website

Hey there johnblakemore,

 

If you've purchased the phone from a third party, we can add the IMEI details onto your Mobile account for you. I'll send you a Private Message so I can help do this.

 

Thanks.

 

Lisa

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