New iphone defective within 2.5 weeks, and no customer service at Virgin to help
14-05-202020:33 - edited 14-05-202020:37
Wondering if anyone's had a similar experience and maybe can help...
I got a new iPhone 11 on Pay Monthly about 3 weeks ago, and it turned up 2.5 weeks ago. Since it arrived I've been having some trouble with the volume down button occasionally not working. I stupidly blew it off and put it down to the case I've had on my phone, but I took that off yesterday to test it out, but the problem is still there. Urgh.
I've tried to contact Virgin, but of course, there's nobody there to help.... Surprise surprise. I did get through to someone on the phone, but she said all their systems are down so they couldn't help. GREAT.
I've spoke to Apple who have said I can send it off to have it repaired by them, which could take 4 weeks, but ideally I should have the carrier replace the handset.
Does anyone know if Virgin would send me a replacement?
VM's customer service used to be so good years ago, but now adays it's a disgrace.