New device

[jshepherd82645]

Ordered a new device 2 days ago, said it’s been parked but not heard anything since.

[Gareth_L]

Hello jshepherd82645. 

Thanks for your post and welcome to our community.

Sorry to hear your order has been parked 

This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.

Gareth_L
 

[jshepherd82645]

When will I know if the order has been successful or not? 

[Ayisha_B]

Hi @jshepherd82645,

I can see our team were able to call you to discuss this and have got it sorted for you 🙂

If you need help with anything else, let us know.