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Taha96
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New customer - want to keep my existing number

Hi,

I purchased a new Virgin media sim yesterday and want to keep my existing number.

I have recieved my PAC code from my previous provider and want to register this number. In Carphone warehouse they told me to call up 789 and I did yesterday. I was told to call back tomorrow instead after a 45min wait on the phone. I tried calling again this morning and waited for an hour and have not been connected to any advisor.

Can I get help with this please? I need to switch my new virgin sim to my existing number.

Kind regards,

Taha

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Taha96
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Re: New customer - want to keep my existing number

Hi All


I got a response from the team. 

My query has been resolved.

Thank you.

Taha

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Martin_N
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Re: New customer - want to keep my existing number

Hi Taha96,

 

Thank you for your post and welcome to the community. 

 

I'm glad to hear that has been resolved for you. 

 

^Martin

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emmab250
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Re: New customer - want to keep my existing number

Hi I have the same issue which I have posted about previously with no response.  I cannot register online as when I try I get a blank security question which I did not set up  

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Martin_N
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Re: New customer - want to keep my existing number

Hi emmab250,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. What I will do is private message you so we can look into getting the number ported over. 

 

^Martin

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