Virgin Media Community

[Tuohiano]

Hi folks,

Please can you help me, I have tried all channels and I cannot get anybody..

I signed up to sim only plan and attempted multiple times to port number over to VM but the web application will not work for me, it just keeps saying incorrect OTP.

I have tried calling but cannot get through, as I write this I tried in desperation to phone sales team to see if they could sort me and I did get through to someone who transferred me to tech support and I am still here on hold for 31 minutes..  

Can someone please offer some help, I haven't even got to try out the network coverage yet (I did switch on sim in phone to see if it would help with port, but no).

Thanks,

David

[Ayisha_B]

Hi @Tuohiano,

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear you've had some issues with the number port and apologise you were on hold for so long. Did you manage to get through to anyone in the end to get this sorted?

If not, let me know and we can take a closer look into this via PM.

Cheers

[Ayisha_B]

Thanks for your PM David

I am sorry to hear you have given your notice to leave, that is a shame. I can appreciate you've not had the best experience with us- that is certainly not the level of service we aim to provide. 

Do let us know if there's anything we can do to help change your mind.

Best wishes,