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New account registration problem - security question

Hello, I am trying to register for a mobile account for a virgin pay monthly SIM but it keeps asking me for a security answer which i did not set, so i don't know what the answer is. Then it asks me to call the call centre if I don't know that answer, problem is the call centre is closed because of COVID, and there is no live chat option either or email support. Help would be most appreciated to get past this security question and register the account. Thanks 

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Re: New account registration problem - security question

Hi there @sma123

 

Welcome to our Community and thank you for your post - I can see that we have already replied to your initial post for the same issue last week. We do politlet request not to post the same issue multiple times as this can cause confusion and delays. 

 

You can read more about this in our Getting Started section 🙂 

 

Cheers

Katie - Forum Team


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