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BrightonVal
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New Virgin SIM not valid on Nokia PAYG mobile

You sent me a new SIM and personal unblocking key, but I keep getting "SIM not valid" message whatever I try to do to unblock it.  I have a Nokia 1100 PAYG mobile phone and I understand your new SIM does not work with this product.  Can you therefore please send me free of charge a new handset that will be compatible with this new SIM.  I really need this very quickly as I received a text from you today telling me my Virgin mobile phone service will stop working within the next 18 days.

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John_GS
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Re: New Virgin SIM not valid on Nokia PAYG mobile

Hi BrightonVal

 

Thanks for posting and welcome to the community. 

 

I'm sorry to hear of the SIM issue and will PM you now to assist

 

Kind regards,

John_GS
Forum Team

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