New Virgin SIM card never arrived

[ReyReyes]

Hello,

I received a text message about two weeks ago about an update to Virgin Mobile's service which meant I'd be sent a new SIM as my old one would stop working. However, I still haven't received this new SIM and now I'm unable to use my current SIM.

Any help is appreciated. 

Thanks

[Lee_R]

Hi @ReyReyes, thanks for posting and welcome to our community.

Sorry to hear that you've not received your SIM.  I would like to help you get a replacement.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R