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paulgcoyle64
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New VM SIM Card - Activation

Just put in my new Oomph Sim Card into my Samsung S7.

Virgin shows immediately on screen.  Connects to Wifi no problem.  But unable to make calls or send text messages.  However, able to recieve calls/SMS. 

Unable to authenticate SIM Card in Virgin Mobile App

It really should not be this difficult

Have tried to call (no answer), have texted (lamentable).  Need to have a functioning phone immediately.  Please help!!

 

 

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Jodi_S
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Re: New VM SIM Card - Activation

Hi paulgcoyle64,

 

Welcome to our community and thanks for posting. Sorry to hear that you're having some issues with getting your new card to work.

 

Have you tried the sim card in an alternative handset at all? Has a reboot of the handset resolved any issues?

 

You can check how to set up your new handset here and enter the manual network settings if required.

 

Please let us know how you get on so we can assist you further if needed.

 

Kind regards Jodi

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