New Sim

[brynknowles]

I have just received a new sim card about two weeks ago, this was because the old sim had broken. I have just received a message to say that I will get a new sim card delivered in the next three working days. It also says that it must be activated within 14 days of the email (activation date, 16/09/22). However I will not be in the country when the sim arrives, nor will I be back within the 14 days to put it in the phone to activate it. This means I will have no phone, which I will need for work and contacting family back in the UK!

I DO NOT WANT THE SIM CARD CHANGING AGAIN. 

[Nathan_B]

Hi there @brynknowles, welcome back to our forum and thanks for your post.

I'm sorry to see that this sim is being sent while you will be outside of the UK. So I can check to see why this is being sent so soon after getting another I am going to send you a PM to confirm your details.

Regards

Nathan

[brynknowles]

Nathan,
This issue is now sorted. I have dealt with it, after you told me nothing could be done!
Regards
Bryn Knowles

[Martin_N]

Hi brynknowles,

I'm glad to hear you were able to get this resolved. 

It's sounds as though you spoke with another team that has the ability to do more actions that we can. 

^Martin

[brynknowles]

I hope so Martin, I was told the sim card which was sent out, had been cancelled. They will send another after the 23rd Sept when I get back to the UK. I will contact Virgin again nearer the time to send another Sim out, to coincide with me getting back.
Regards
Bryn Knowles

[Martin_N]

Thank you for keeping us update. If you do need one being sent out then, please do let us know. 

^Martin

[brynknowles]

Will do Martin.

[Martin_N]

Thank you. 

^Martin