Virgin Media Community

[LilianC]

hi

i recently received a new SIM for my mobile but I can't get it to work. There is no prompt or anything to put in a PIN number. All I am getting is a message for emergency calls only. Please help

thanks

[Nathan_B]

Hi there @LilianC,

thanks for your post.

Sorry to see you are having issues getting your sim card to work, just to confirm is this a brand new sim order or is it a replacement sim due to a fault or the previous one being lost? 

Were you also sent any activation instructions with this sim? Also what if any error messages are you seeing?

Regards

Nathan

[LilianC]

Hi thanks for replying. It's a replacement, replacing a lost SIM (which was new and never activated)

there are no error messages I can see

[Tom_W1]

Hi @LilianC, thanks for your reply to us.

I'm just going to pop you a quick PM to ask you to confirm some details, so I can look into this further for you.

Please expect this PM to arrive shortly and respond when you can!

Many thanks

[LilianC]

Thanks Tom

i can see your private message listed in messages but can't seem to open it for some reason

[Gareth_L]

Hi LilianC

Sorry about this

I will let Tom know about this 

Gareth_L

[LilianC]

it's ok my daughter showed me how to do it

[Gareth_L]

Ah no problem LilianC

Tom will get back to you as soon as he can 

Gareth_L