Menu
Reply
Highlighted
  • 13
  • 0
  • 0
Joining in
69 Views
Message 21 of 23
Flag for a moderator

Re: New Sim

Hi just a quick update.

VM have sent me a new phone. 

Thank you to the VIPs on here that sorted it all out for me. New sim works..........phew. 

Anybody else having the same problem...........if you bought your old mobile directly from VM and the new sim does not work then they have to sort it out.

If they cannot get the sim to work in your old phone then they have to replace it. 

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 1
Tuning in
51 Views
Message 22 of 23
Flag for a moderator

Re: New Sim not working

So my old virgin phone doesn't work with new sim card. What happens to the credit on old sim card? 

0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 0
Joining in
48 Views
Message 23 of 23
Flag for a moderator

Re: New Sim not working

My credit from old sim is on the new sim that is now working in the new phone.

Contact people on here..........there is no other way to get through to VM.

As long as you got old phone new,directly from VM, then they should supply you with a new phone.

 

0 Kudos
Reply