I received a text to say insert new SIM but I haven't received one to insert!!! I need a new SIM!!!
Thanks for your post and welcome to our community.
I'm really sorry you've not had a new SIM yet, I know you're keen to stay connected.
It might be that we don't have an up to date address for you or the SIM has got lost, but no worries we can certainly sort this either way.
I'll pop you a personal message now and we'll get the ball rolling.
Can you confirm the following:
Your full name
Are you the account holder
Your mobile number
The first, third and fifth letter of your memorable word
And the address you need the SIM to go to?