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New Sim

Hello,

I put the purple new SIM into my mother's pay as you go phone a few weeks ago but she is now getting texts about the new SIM must me inserted or she will lose service. The phone does have the new SIM and her phone is working. She has also has a text to say another SIM is on its way and to use that.

Do I need to put the latest SIM in? Whats going on?

Please reply

 

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