My SIM card have died on me and have not been receiving calls or text while I am now in Hong Kong. It was working ok before.
I have received a new SIM card since and this have taken about 2 months to be re-shipped over to me in Hong Kong during covid. (Stranded here work wise)
However, when I inserted the new sim to my iPhone 11 Pro, it is not showing a service for roaming (I have switched on data roaming and call roaming). Secondly, I tried calling my number and I hear the message that my phone is switched off. I think the SIM card need to somehow reconnect to Virgin Network to re-authenticate. However, how can this happen? It cannot connect to the virgin partnering network now since its not re-authenticated yet. So that is probably why I do not have a service connection.
There is nothing wrong with my phone as I have used local PAYG cards, but frustrated as people calling my number cannot reach me (nor my WhatsApp when I am not on WiFi)
Please help to make it work. Makes my life easier while stranded here during Covid.