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bryansmithsnr
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New Sim required - How do I get one

Hello 

Please help, can't get hold of anyone to sort this simple thing out.

As part of my new package I signed up to in Dec, I got a sim card.  I did not active the Sim and now wish to.  I guess the SIM I have is now deactivated (8mths later) and I wish to get a new SIM sent out to start using the service - how do I get a sim sent out to me.

The chat bot does not know what to do and I waited over an hour and then got cut off, just to ask for a new sim. Please help. 

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Jodi_S
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Re: New Sim required - How do I get one

Hi bryansmithsnr,

 

Welcome to our community and thanks for posting. Sorry to hear you've had difficulty trying to contact us to get your sim card replaced.

 

As its been a short while since your last post have you managed to speak to the team to get this arranged for you, or do you still need assistance?

 

Please let us know so we can help you further.

 

Kind regards Jodi

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