Menu
Reply
Adrian089
  • 14
  • 0
  • 0
Tuning in
315 Views
Message 1 of 12
Flag for a moderator

New Sim not working abroad

I have been sent a new Sim card for the recent migration scheme. I am stuck in Italy for a few weeks and the new Sim card does not work  The message says SIM not supported. Any ideas how I can solve this please? 

0 Kudos
Reply
Beth_G
  • 3.07K
  • 195
  • 298
Forum Team
Forum Team
268 Views
Message 2 of 12
Flag for a moderator

Re: New Sim not working abroad

Hi Adrian089,

 

Thanks for your post on the community - I'm sorry to hear you've been having troubles with your new SIM.

 

Have you been able to get this sorted since posting? If not. can you please confirm if the handset you are using was purchased from us and if you've followed the unlocking instructions provided with the SIM?

 

Thanks 🙂

 

Beth

0 Kudos
Reply
Adrian089
  • 14
  • 0
  • 0
Tuning in
257 Views
Message 3 of 12
Flag for a moderator

Re: New Sim not working abroad

Sorry for slowness.

My phone says 'SIM not supported'.

No chance to type in the code.

Thanks

Adrian

0 Kudos
Reply
Emma_C
  • 8.28K
  • 511
  • 549
Forum Team
Forum Team
250 Views
Message 4 of 12
Flag for a moderator
Helpful Answer

Re: New Sim not working abroad

We'll need to have a closer look so we can get this sorted for you. 

I'll pop you a personal message and we can get this sorted. 

Thanks.

Emma_C - Forum Team
Adrian089
  • 14
  • 0
  • 0
Tuning in
248 Views
Message 5 of 12
Flag for a moderator

Re: New Sim not working abroad

Great, thanks.

0 Kudos
Reply
Adrian089
  • 14
  • 0
  • 0
Tuning in
227 Views
Message 6 of 12
Flag for a moderator

Virgin mobile voicemail PIN.

Where do I find my Virgin mobile voicemail PIN please? 

My default security PIN does not do the trick.

Too many passwords and PINs...

Thanks

Adrian

0 Kudos
Reply
BenMcr
  • 21.44K
  • 2.34K
  • 4.3K
Very Insightful Person
Very Insightful Person
221 Views
Message 7 of 12
Flag for a moderator
Helpful Answer

Re: Virgin mobile voicemail PIN.

There isn't a default one for security reasons, you have to set it yourself.

https://www.virginmedia.com/help/virgin-mobile-voicemail
**********************************
I work for Virgin Media - but all opinions posted here are my own
Adrian089
  • 14
  • 0
  • 0
Tuning in
133 Views
Message 8 of 12
Flag for a moderator

Re: Virgin mobile voicemail PIN.

Thanks, mind you, says I have attempted 3 times before I even start...

0 Kudos
Reply
Steven_L
  • 4.62K
  • 338
  • 458
Forum Team
Forum Team
115 Views
Message 9 of 12
Flag for a moderator

Re: Virgin mobile voicemail PIN.

Hey Adrian089,

 

Have you been able to set a new pin up or do you still require assistance with this?

 

 

Regards

Steven_L

 

0 Kudos
Reply
Adrian089
  • 14
  • 0
  • 0
Tuning in
105 Views
Message 10 of 12
Flag for a moderator

Re: Virgin mobile voicemail PIN.

Absolutely not. I have a PUK code which is not accepted. All my voice mails expire tomorrow. I just don't want all these codes and passwords ...

0 Kudos
Reply