My wife and I have Virgin pay-as-you-go accounts with relatively old mobile phones. Mine is an ancient Nokia 3410, regarded as vintage these days, but it still works to make calls and text. Until yesterday, when my wife received a text, we knew nothing of the SIM change and initially thought it might be a scam. The lack of communication from a communication company is mind-blowing but sadly not unusual in this industry. Today, my wife received a second confusing message saying that her 'order' was on its way. No 'order' was made but I have reassured her that it is Virgin-speak for 'you are getting this whether you ordered it or not'.
Meanwhile, I am wondering if my ancient Nokia 3414 will qualify for a new SIM or whether a new SIM will work with a new one. Is this Virgin's way of saying upgrade or push off?