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New Sim card

Have just had the most frustrating call ever with someone on the line 0345 454 1111. I was sent a new SIM Card that comes up as missing or invalid. Totally unhelpful and now been without a phone for two weeks. I have also received a letter from virgin saying they would still be charging me even if I do not fit the new sim card. 

The direct debit for my phone will be cancelled tomorrow. By the look of the number of posts about similar sim card issues Virgin have a serious problem. 

 

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Very Insightful Person
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Re: New Sim card

As tempting as it is to cancel the Direct Debit all that will happen is your account details will be passed to debit recovery and you credit score will suffer.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: New Sim card

Hi sectionfive,

 

Sorry to hear of the call experience. Has the new SIM card been activated and/or migrated? What phone do you have as well please?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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