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John349
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New Sim card

Hi, recently you sent me a message to say that you were sending me a replacement sim card. You then sent me a message to say that it had been sent, however the address that you sent it to was my old address and I am unable to collect it from there.

how can I arrange for a replacement sim card to be sent to my new address, which, by the way is already lodged in my account on your web-site.

Regards

John

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Kamilfk
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Re: New Sim card

Hi, I have the same issue. Probably new SIM was sent to my old address. I have updated the address on my Virgin account, but SIM card was already sent. I need 3 new SIM cards, because 3 phone number are assigned to my account. Can anybody help me, please?

Thank you,

Kamil

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Beth_G
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Re: New Sim card

Hi John,

 

Thanks for your post and a warm welcome to the community!

 

Sorry to hear this happened - if you haven't been able to get some help with this since posting on Wednesday, I will gladly pop you over a private message so I can update the address on your account and arrange for a new SIM to be sent, having passed security with you.

 

Let me know 🙂

 

Beth

 

 

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