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Einarua1
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New Sim card

I was issued with a new data SIM for my IPAD, getting message SIM not supported.

Spent nearly 45 mins with a Phillipino agent who told me that it’s been sorted and will be in service between 45 mins and 24 hrs. 3 days later and I still can’t use my IPAD mobile data.

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Emma_C
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Message 2 of 10
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Re: New Sim card

Hi Einarua1, 

Thanks for your post and welcome to our community. 

Sorry to heat that you're having issues with your new SIM. 

We'd need to have a closer look and see what type of SIM you're on and ensure it's compatible. 

Can you confirm what iPad you're using? 

Have we advised if you're on a SIM that is compatible for the iPad? 

Has the SIM been activated? 

Emma_C - Forum Team
Einarua1
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Message 3 of 10
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Re: New Sim card

Hi Emma

I received a second Sim Card for my IPAD and this one does not work either.

I am using an IPAD Air. The original SIM (White ) was working perfectly until Virgin decided to change it.

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Einarua1
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Re: New Sim card

The new SIM card did not work either, I have cancelled my contract. Purchased a data sim from EE and worked first time.

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teabag
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Message 5 of 10
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Re: New Sim card

Sounds like your iPad is locked to the EE network.

The old Virgin SIM's were EE based, so it work fine in the iPad.  The new Virgin SIM's are based on Virgin's own network, so do not work in a EE locked device.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
Einarua1
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Re: New Sim card

Thanks for the info, 

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Einarua1
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Message 7 of 10
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Re: New Sim card

Hi Virgin is a big CON, can't talk to no one even the Phillipinos. I am considering ending all my other 2 Mobile contracts which I have had since 2014.

I have had to pay 3 months for unused data to be  able to cancel the contract.

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Tom_F
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Message 8 of 10
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Re: New Sim card

Hi Einarua1, thanks for your post - sorry for the delayed response.

 

I'm also sorry to hear you've encountered this problem with the new SIM in your iPad. If you're able to get the device unlocked by EE then the SIM would work OK - I appreciate it's not ideal, it's disappointing you felt pushed to cancel the SIM and I'm sorry we couldn't do more to help on this occasion

 

If there's anything else we can assist with please let us know.

 

Tom

Einarua1
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Re: New Sim card

I don't want to use the STAC, I just want to cancel the contract with Virgin.

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Paul_DN
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Re: New Sim card

Hi 

 

If you do wish to cancel you would need to speak to our mobile customer relations team, you can either call 789 then follow the options for leaving or 0345 600 0789,

 

Kind regards

 

Paul.

 

 

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