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Dionnezim88
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New Sim card is not working

Hello

 

I have recently moved over to Virginia from Vodafone. I used a PAC code to move over my number.

When I put the new sim card from Virgin into my phone I cannot get messages or calls to my phone and a different phone number is showing up on my Virgin account

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Hayley_S
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Re: New Sim card is not working

Hello @Dionnezim88,

Welcome, thanks for posting.

I am sorry for the issue with your new SIM.

I will send you a private message so I can investigate this further, please look out for a purple envelope.

Many thanks,

Hayley
Forum Team



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