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IanGood
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New Sim, can't get unlock code.

I have received a new sim for my wife's Nokia PAYG phone. It asks for an unlocking code but will not accept the one supplied on the letter with the Sim. I have sent the online Mobile Unlock Code request, as the letter says, twice and on that page it says I will get the code within 72 hours. I haven't had anything. Tried phoning Virgin but lost the will to hang on the phone long enough to speak to someone. Pretty frustrating. 

Ian

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judybr
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Re: New Sim, can't get unlock code.

Same here - good luck!

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DJ_Shadow1966
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Re: New Sim, can't get unlock code.

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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judybr
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Re: New Sim, can't get unlock code.

Thank you Mike, very much appreciated.

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Lisa_CC
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Re: New Sim, can't get unlock code.

Hey there judybr,

 

Sorry you're having problems with the new SIM and I want to take a look for you. I'll send you a Private Message asking for some details, please reply back to it so I can help.

 

Thanks,

 

Lisa

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Lisa_CC
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Re: New Sim, can't get unlock code.

Thanks for joining me in an Private Message @judybr and thanks for letting me know that the unlock code worked. To confirm, there are different unlock codes for different handsets and I'm happy to have helped find yours. 

 

Please pop back if there are anything else we can help you with.

 

Thanks,

 

Lisa

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