I am moving to virgin. I have received the new sim and I have a PAC code from the old provider. How do I proceed to ensure my mobile number is carried over to the new Virgin mobile sim?
Hi there @jennotts
Welcome to the community and thank you for your post. Apologies for the delay in response we have been very busy and doing all we can to get to each customer ASAP. Thanks for your patience.
In order to give us a PAC code you'll need to speak to the agent via the phone on 789 / 03456000789 or you can text us on +44753 301 6422.
Please let me know if you're still having issues or need any further help and I'll do my best 🙂
Hollie - Forum Team
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