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Peter70
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New Sim Problem

I have a non-smart phone (Siemens A65) which is pay-as-you-go. Have been sent a new SIM but having inserted the new SIM the phone shows  "disabled! NETWORK LOCK." and SOS is the only box on the screen.

Having contacted the Virgin I was given some codes to enter but none of the keys other than CLEAR (once you enter the codes) has any function. No other messages appear on the screen . Can anyone help?

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Beth_G
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Re: New Sim Problem

Hi Peter70,

 

Thanks for posting and welcome to the community!

 

I'm sorry that you've been having some issues with your new SIM in your handset.

 

I believe that you have to enter in a button sequence to prompt entering in the unlock code, as this is usually the case for older handsets.

 

Can you please try composing the following with your new SIM in:

 

*#0001*CODE#   (obviously replacing 'code' with your unlock code that's been provided to you)

 

If that fails to work, can you try entering: *#0000*CODE#   instead please?

 

Let me know if that helps.

 

Beth

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Peter70
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Re: New Sim Problem

Thanks for the help. Your advice worked and am now hooked up!!

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Peter70
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Re: New Sim Problem

Thanks for your help. Your advice worked and am now hooked up!!
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