I have received my new Sim card but when I put it into my phone I get the message 'Insert correct SIM card' and can't proceed. My phone is a Sony Ericsson ck13i
Sounds like a network locked phone.
Was it bought through Virgin?
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Hi Best Bitter,
Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your old phone not taking your new sim card .
So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.