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New Sim Not Received

I keep getting texts telling me to insert the new sim you sent me.  now telling me services will be disrupted if I don’t do it. 

I have never received the sim from you. It’s impossible to speak to someone about this as your call centre is still closed. 

can someone from virgin please help!

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Re: New Sim Not Received

Hi Andy57, 

 

Welcome to our community forums! 🙂

 

We have made some changes to our network which will require our customers to have a new sim card. I am really sorry you haven't received this from us yet. 

 

I would love to see what we can do to rectify this and have sent you a private message. Please look out for the purple envelope at the top and reply when you can. 

 

Many thanks, 

 

Hetty_R
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