New Sim Card Not Working

[brambarqua]

Hello,

My old sim card is not working and I have had a replacement sim card sent to me. I have put the new sim into my unlocked phone and it has not asked for the sim code (7890) to be entered at all. I have tried restarting my device multiple times and have waited 24 hours from first inserting the new sim like it said to and still nothing.

Please advice.

[Natalie_L]

Hi brambarqua

Thank you for reaching out to us here on the Community.

I am very sorry to hear you are experiencing issues with your new SIM from us, we will do all we can to help. 

Can you please confirm if your new SIM card has been activated?

Thanks,

[brambarqua]

No - it is not activated as I am unable to do so because the old sim card and new one do not work.

[Natalie_L]

Thank you for confirming, I would be happy to help. 

In order to access the account and get the SIM activated, I will just need to confirm a few details via private message. I will pop this over to you now and this will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Thank you for joining me on private message brambarqua.

The SIM is now activated from our side and you should be able to use the service shortly. 

If you have any further issues, please do get back in touch 🙂 

Thanks