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SaikGaming
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New Sim Card - No Service

Hi All,

 

I have just tried putting my new Virgin Sim into my iPhone, it searches for a signal but then just has empty bars, as if there is no service. I cant make calls, text or use data. 

 

Settings-General-About recognizes it is a virgin sim, but says network none.

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Lee_R
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Message 2 of 15
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Re: New Sim Card - No Service

Thanks for posting SaikGaming.

I'm sorry you're having issues with using your Virgin Mobile service.  Can I ask if you've previously used another SIM in the handset?  Alternatively do you know if the Virgin Mobile SIM will work or not in another handset?

Regards


Lee_R

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SaikGaming
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Re: New Sim Card - No Service

Hi,

I have tested the sim and can confirm it is not working  in another device either.

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John_GS
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Re: New Sim Card - No Service

Hi SaikGaming,

 

Thanks for coming back to us.. The devices you've used, are they either Virgin Media phones or unlocked to any network?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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SaikGaming
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Message 5 of 15
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Re: New Sim Card - No Service

They are regular unlocked devices bought direct from the manufacturer.

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John_GS
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Re: New Sim Card - No Service

Can you factory reset the device for me and then try the SIM again?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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SaikGaming
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Message 7 of 15
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Re: New Sim Card - No Service

Hello,

I have tried resetting my iPhone, but the sim still will not work. I have also tried the sim in a Android 10 device, factory reset, and it doesn't work there either.

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John_GS
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Message 8 of 15
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Helpful Answer

Re: New Sim Card - No Service

Hi SaikGaming

 

Thanks for posting. My apologies about the SIM issue. Sounds like a new SIM is needed. I'll PM you now so I can get some details.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Dragon63
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Message 9 of 15
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Re: New Sim Card - No Service

Hi, 

I have just swapped my SIM card as requested by Virgin and after putting it in it's saying 'No SIM card No service' yet when I ask for help EVERY phone is listed but not mine - Experia Z.  I think it's the case of inserting the card incorrectly but I'm unable to find out HOW to insert it

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Martin_N
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Re: New Sim Card - No Service

Hi Dragon63,

 

Thank you for your post. 

 

Can I confirm has the sim card been activated?

 

^Martin