Virgin Media Community

[Warbo]

I received my replacement SIM card last week and followed the instructions that came with it but nothing seems to work. I have sent the text READY to 789678 but the reply is "we are sorry you are having problems with your phone", I do not get a text letting me know its time to switch my SIM.

[Natalie_L]

Hi Warbo, 

Welcome and thank you for posting. 

I am sorry to hear you are having issues with activating the SIM, I would be happy to help. 

I will just need to check the status of the SIM from our side so I am going to pop you over a private message to grad some details and we can go from there. The message will be available via the purple envelope on the top right of this page. 

Speak soon,