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JohnJ43
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New SIM

Text msg received from Virgin Media, 23/09/20: URGENT ACTION NEEDED  My mobile will useless in 10 days time if I do not insert the new SIM.

My new SIM, received by letter dated 12/08/20, didn't work in my Nokia X2-00 so I replaced the original SIM in order to continue using my PAYG mobile.

Displayed on the card holder it states: Your default security PIN is 7890” and “Your personal unblocking key is 93504782” but the unlock code given in the letter is 734587408604379 which was confirmed by email dated 09/09/20. An email, also dated 12/08/29, informs me my SIM card number is 162140695748.

Subsequent to trying to resolve this problem on Virgin SIM/ help, I have received and exchanged countless text messages from Virgin Media’s Virtual Assistant on +447533051809 but to no avail. Going round in circles!

 10/09/20 I received email msg: “If you need to get in touch just go to virginmedia.com/contact

I clicked on the given go to link and got “The address is not valid” !

I am totally confused and frustrated. The Virgin Media Store in Bedford is now permanently closed! Where do I go from here?

JohnJ43

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Tom_F
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Re: New SIM

Hi JohnJ43, thanks for getting in touch. 

 

Sorry for the problems you've had with your new SIM. It may need activating, you would usually get instructions with the new SIM on how to do that - if that wasn't the case, or they haven't worked then please get back to me via PM so we can help further.

 

Tom 

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