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mintysue
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New SIM

Hi, I need some help. I have received a new SIM for my old ALCATEL phone, it's so old you can only make ,receive calls and texts.  The SIM is a Virgin pay as you go. I have put it in the phone , but it is saying I need to insert SIM, and is only allowing SOS calls. What do I need to do ,or is it because it is an old phone?

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Emma_C
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Re: New SIM

Hi Mintysue, 

Thanks for your post and welcome to our community. 

Sorry you're having an issue with your new SIM, this ins't good. 

It might be that the SIM isn't compatible due to the age of the phone, or it might be that the SIM hasn't fully activated. 

I'll pop you a quick message so I can do some checks and we'll take it from there.

Emma_C - Forum Team
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mintysue
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Re: New SIM

When I insert the new  Virgin sim into my phone it asks for a NCK CODE, where do I get this from?

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