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Davecohen123
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New SIM

Hi

I have recently received my new SIM Card but cannot register the account online to transfer my old number.

I have tried ringing the call centre but all offices appear closed and I can't seem to resolve this through the online help.

Can you assist please.

Thanks

Dave

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Emma_C
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Re: New SIM

Hi Davecohen123, 

Thanks for your post and welcome to our community. 

Sorry you're having issues creating an online account to bring your number over, I know you'll be keen to do this. 

So I can help I'm going to pop you a personal message and grab some details. 

I look forward to hearing back from you soon.

Emma_C - Forum Team
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purplelily
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Re: New SIM

Hi Emma

I am having the exact same issue, received my new sim today, which works fine.  I want to register for an online account so that I can transfer my old number over but I am being asked for the answer to a security question.  There is no question shown and I have not set up any security questions so cannot go any further.  

I am told to phone the helpline to reset my security question, but the only option when phoning is to be texted a link to the online help which doesn't help me.

Please help.

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dancingchickens
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Re: New SIM

Hello,

 

I've got a new SIM also. Can't register as asking my security answer, I'm not even sure I was asked the question ! I've tried calling andusing lice chat, with no luck.

 

Thank you

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Emma_C
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Re: New SIM

Hi Puplelily, 

Thanks for your post and welcome to our community. 

Very sorry there is an issue with the setting up of your online account due to the missing security question. 

I can certainly help, I'll just need to pop you a message now and we'll get it all sorted. 

:) 

Emma_C - Forum Team
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Emma_C
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Re: New SIM

Hi Dancingchickens, 

Thanks for your post and welcome to our community. 

Sorry you're also having this issue, I know you'll be keen to keep an eye on things. 

Again it's something I can help with, just keep an eye out for my message now and we'll have it sorted quickly. 

Emma_C - Forum Team
dancingchickens
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Re: New SIM

Thank you ever so much for all your help !

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