Menu
Reply
Highlighted
  • 7
  • 0
  • 1
Tuning in
61 Views
Message 1 of 2
Flag for a moderator

New SIM

Got new SIM, changed sim card, now my mobile data is not working cannot find network 😡  great improvement now have now service!!!

0 Kudos
Reply
Highlighted
  • 751
  • 48
  • 77
Forum Team
Forum Team
28 Views
Message 2 of 2
Flag for a moderator

Re: New SIM

Hi Lammy22,

 

Thanks for your post and reaching out to the Community Forums. Apologies for the delayed response, are you still unable to connect via mobile data? This may be because your handset has lost the APN settings. Depending on the make/model of your handset you should be able to get it back by doing a reset:

 

For android handsets: 

  1. Tap on Settings.
  2. Tap on Connections. ...
  3. Tap on Mobile networks.
  4. Tap on Access Point Names.
  5. Tap on More options (the three dots) > Reset to default.
  6. Confirm you understand that other APNs you have added will be removed by tapping on Reset.

For iPhones:    Goto: Settings > General > Reset > Reset Network Settings.

 

Cheers,

Corey C

0 Kudos
Reply