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kaneykaney
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New SIM

Just received new SIM and my old number has not switched across despite me sharing my PAC code on my original order - How do I retain my original number?

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Megan_L
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Re: New SIM

Hi Kaneykaney,

Thanks for using the forums to get this issue with your mobile SIM and number looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

Can I ask if you're a new customer and you've used your PAC code to come to us from a new provider? 

Or are you an existing customer and wanted to do an internal number port?

Thanks,

Megan_L

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