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New SIM: wrong number shows when texting or calling

Got new Sim for service/bundle upgrade. Number remains the same. Works to receive calls , shows correctly on WhatsApp. But when making calls or texting the recipient sees a number that isn't mine and can't tell it's me. But if they call that number they get me. In other words the SIM seems to be associated with two numbers....?

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Re: New SIM: wrong number shows when texting or calling

Good Afternoon dantomjenk,

 

Thank for your post on our Community Forums!

 

Sorry to see you've been experiencing this issue on your SIM card, can you please advise me what kind of handset you're using?

 

If this is an iPhone, can you please try updating the phone number manually via the setting menu on the handset?

 

Kindest regards,

 

David_Bn

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