on 07-02-2022 15:09
I just received an email out of the blue from Virgin telling me “my new SIM is on its way”
I have not asked for a new SIM so what gives?
I was hoping to find a chat service for Virgin as this is not mega-urgent, but if chat exists it’s VERY well hidden!
Anyone else getting (or has got) a new unexpected SIM recently?
Im off to the US soon (I hope) so really need to make sure my phone works when I get there!
Cheers
on 07-02-2022 15:20
Hi philguk,
Thank you for reaching out to us in our community and welcome, sorry for any worry an email advising a SIM is on the way may have caused, as part of our migration over to Vodafone we are sending all customers with the older SIMs a new one.
If you have any issues once received please let us know, and we will be happy to help.
Regards
Paul.
on 07-02-2022 15:25
Ahhh, makes sense. As I have two numbers in this account I assume another SIM is in the works somewhere??
And the sMail suggests I have 14 days to switch SIMs so I may keep the old one e for my imminent trip…..
on 07-02-2022 15:36
Hi philguk,
If the SIM is needed on both these will be sent, you are correct in them needing to be in the phone within 14 Days.
Regards
Paul.
on 08-02-2022 11:32
So, a similar query - I've received and installed a new SIM in one of our phones, but haven't been informed yet about a new SIM for our other phone. Also, I have an, as yet, unused SIM which came as part of a package offer, will this also be updated?
on 08-02-2022 11:55
Hi Ads677,
Thank you for reaching out to us in our community and welcome, we may send the SIMs at different times or if one is newer it may already be on Vodafone the same with the one that cam with the package.
Regards
Paul.
on 10-08-2022 12:44
I too have just received a communication advising me of a new SIM arriving.
I use this in a Mi-Fi device in a caravan. This has no display nor a keypad. How do I activate it and what advantages/disadvantages am I likely to see, assuming it works?
on 10-08-2022 13:20
Hi @ChrisH2,
Thanks for your post, and welcome back to the Community Forums!
Unfortunately, we're unable to directly comment on any advantages/disadvantages of a 3rd-party technology such as a Mi-Fi Device as we do not test our SIM products with these, or support them. However, in regards to the SIM Activation, we will be able to do this on the Forums - just let us know once you've received it.
Cheers,
on 10-08-2022 14:31
@ChrisH2 wrote:I too have just received a communication advising me of a new SIM arriving.
I use this in a Mi-Fi device in a caravan. This has no display nor a keypad. How do I activate it and what advantages/disadvantages am I likely to see, assuming it works?
Your new SIM will be on O2 so I would check reception at your van
You could put the SIM in a phone to activate. Although allowed in MiFi devices standard Virgin SIM cards are basically designed for phone use.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 11-08-2022 12:46
Just received another new sim for one of our phones, the same one that had a new one in February but nothing for the other phone.
Should everyone one be getting a new sim?
I don't suppose virgin will change their computer generated email but it would be better if it said they were sending an upgrade not one that starts Your order's on its way! when I've not ordered anything