Thanks for posting and welcome to our community 🙂
If we've advised the SIM needs replacing we'd be sending you out a new one to the address we have on system for you.
Do you have anyone who can forward this to you?
Do you realise the amount of stress this issue puts on your customers under whilst travelling??
This happened to us in March of this year you cut us off with this same issue. We have been customers for long time, why are you doing this again?? You did this in March 2022.