New SIM while abroad current SIM to be disabled.

[Angela5Hilton]

Current SIM to be disabled in 14 days. Currently abroad with the Sim that was replaced in March. Travelling in Spain.

[Alex_RM]

Hi Angela5Hilton,

Thanks for posting and welcome to our community 🙂

If we've advised the SIM needs replacing we'd be sending you out a new one to the address we have on system for you.

Do you have anyone who can forward this to you?

Alex_Rm

[Angela5Hilton]

No. 

[Alex_RM]

Thanks for getting back to me,

Sadly we can only post this to a UK address, the one we have on the system for you.

You would need to find someone who can forward this to you.

Alex_Rm

[Angela5Hilton]

Do you realise the amount of stress this issue puts on your customers under whilst travelling?? 
This happened to us in March of this year you cut us off with this same issue. We have been customers for long time, why are you doing this again?? You did this in March 2022. 

[Alex_RM]

I am sorry for this,

I'll be happy to send you a private message to get a few details in order to see why this is.

Please check the purple envelope in the top right hand corner.

Alex_Rm