New SIM - stuck on roaming and phone number unknown
a month ago
- last edited
a month ago
Installed my new SIM on Sunday afternoon. A few minutes later, I received a text saying "Woohoo, your new SIM is up and running. Your old SIM won't work anymore."
OK, fair game. But while I seem to be able to detect various mobile networks with the phone (Samsung Galaxy S2 - ancient, but it serves my needs), I now have an unknown number in my status, the phone seems to be stuck on roaming whenever I tap the Virgin ap or check the network status and the top-up (I'm on PAYG) service on the Virgin ap has vanished (It just states "Roaming"), so I can't check how much credit I've got. It's around £18 IIRC.
But I'm now also getting additional texts telling me that my service will be disrupted if I don't swap my SIM, and the phone will now only let me make emergency calls. I don't get this, because I *have* swapped to the new SIM. It's driving me doolally.
Can *anyone* get to the bottom of this? I've done everything as per instructions.
Edited to add: I've done all the obvious things like remove the SIM, clean the contacts, reinstall, reboot phone, go outside for better reception (network can be a bit shonky here).
Re: New SIM - stuck on roaming and phone number unknown
4 weeks ago
Hi Reynard, thanks for posting and welcome to our community.
I am really sorry you've had issues since you swapped your SIM over. I would like to take a closer look. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.