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peartrees
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New SIM - personal unblocking key

A personal unblocking key has been printed, very faintly, on the card to which the new SIM was attached.

What is this for and when would I need to use it? 

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BenMcr
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Message 2 of 11
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Re: New SIM - personal unblocking key

A PUK is where you've got a SIM PIN set and enter it too many times incorrectly:

https://www.virginmedia.com/help/virgin-mobile-unlocking-mobile-phone
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peartrees
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Re: New SIM - personal unblocking key

Thank you.  I didn't realise that PUK stood for Personal Unblocking Key because I've never seen it written out in full before! Now I know.

So PUK just unlocks the SIM and not the actual phone (which I think I may need to do because my new SIM is invalid)?

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BenMcr
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Message 4 of 11
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Re: New SIM - personal unblocking key

Correct. If you need to unlock your phone that's a different thing and normally needs to be done by the network you originally got the handset from.

So what is your device and where did it come from?
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enlli
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Message 5 of 11
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Re: New SIM - personal unblocking key

How long is the number as Virgin in their infinite wisdom have got their terminology mixed.

If it is about 15 digits long it is actually a phone unlocking code. 

The SIM PUK is 8 digits

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peartrees
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Message 6 of 11
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Re: New SIM - personal unblocking key

Thank you BenMcr.

I have a Nokia 100 (purchased from Virgin on PAYG several years ago). I also have a Samsung A800 (purchased from Virgin on PAYG in 2003). I "upgraded" from the Samsung to the Nokia.

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peartrees
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Message 7 of 11
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Re: New SIM - personal unblocking key

Thank you enlii.

The personal unlocking key on the card is 8 digits.

There is also a 4 digit default security pin on the card.

There is a 15 digit unlock code on the letter; I was not prompted for this when I inserted my sim.

I have tried your fix of #pw+CODE+7# or +1# at the end. Unfortunately I am unable to key in the final # so get no further.  So I'm a bit stuck at the moment.

 
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enlli
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Message 8 of 11
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Re: New SIM - personal unblocking key

Are you entering the code with the SIM out? Also make sure there are no spaces as they count 

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peartrees
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Message 9 of 11
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Re: New SIM - personal unblocking key

Yes, SIM out and no spaces. As I said I cannot enter the last #.

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enlli
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Message 10 of 11
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Re: New SIM - personal unblocking key

Wonder if the code is for the Samsung?

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