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New SIM not working

Just joined

I got a new SIM after my previous SIM was shut off after being reported stolen. (My handset was later found and returned to me). I put my new SIM in my phone, I was not prompted to enter the activation pin. I still cannot make calls, text or use mobile data. I cannot call Virgin for assistance and every time I try to make a call, I get "calls to this number are not currently being connected". When I text, I get "cannot send. Virgin - error 0".


I've rebooted my phone several times and still nothing! I'm paralysed without my phone. Can someone help?


Forum Team
Forum Team

Hi Mattraineyyy, 

Thank you for your post and welcome to our forums 🙂
I am so sorry to hear you have been having issues with your phone, have you tried in a different handset, normally SIMs are self-activated by you, and are not normally locked.

Keep us posted