Got my new SIM today that VM insist we all update to. It should supposedly take 'no longer than 10 minutes'
After phoning them I was assured that if I tried again it would be working....nothing!
After 2 hours on their chat facility I got no further toward and was then dumped from the chat (conveniently at 17.30) when no manager was available, leaving me unable to even cancel my contract. This is by far the worst customer service I have ever dealt with. To be fair,I was offered £10 and a new SIM by post but there is no guarantee that would work either and in the meantime my old SIM was deactivated.
I rely on my phone for work and I'm left without any form of contact now for God knows how long.
Virgin have clearly known about SIM issues for at least 2 years now why haven't they sorted it out?
Why couldn't they have warned people this might have happened? if they are aware of the problem then they could have at least had time to make alternative plans
It's an old phone but was unlocked properly using a puk code a year or more ago.
Thanks for using the forums to get this issue looked into, also thanks Enlli for your help with this!
We did have an area outage over our mobile network a few days ago, which may have been the cause of this. However if you're still experiencing the issue we may need to send a replacement SIM card, have you already spoken to an agent about sending one?
I'm having exactly the same problem. My old sim worked perfectly fine on my iphone 6S- swapped to new sim - phone now says No sim. It may be an easy issue to resolve but I've spent hours over the last week getting sent around in circles with the self help topics and trying to get through on messenger. In fact I'm hanging on again now and have been for over an hour. I got through successfully once and was told by the adviser that as the hand set was my own and not supplied by virgin - they couldn't help. Even though online their information says 'Don't worry if you don't have a Virgin Media handset, your new SIM will still work.' I appreciate these are unprecedented times but I'm getting so frustrated now I'm on the point of simply cancelling.
It looks like lots of people are having problems with this roll out according to the messages posted on here. Has anybody actually been successful in getting their issue successfully resolved?