Menu
Reply
BobMcnob
  • 5
  • 0
  • 0
Joining in
264 Views
Message 1 of 6
Flag for a moderator

New SIM not sending SMS

Hi, I had no issues at all with my previous Virgin SIM but with this new SIM that I was told to switch to, I've found that although I can call people, my SMS messages don't send. They just time out with a message saying "retries exceeded".

I've found that if I reboot my phone and afterwards press resend on a text it will send that one text yet if I try to send another or a new one, it times out again. So currently the only way I can send SMS is by turning my phone on and off before I send each one.

Is this a bad SIM or a bad network issue? Either way it's annoying.

Cheers

0 Kudos
Reply
Emily_G
  • 4.78K
  • 207
  • 291
Forum Team
Forum Team
186 Views
Message 2 of 6
Flag for a moderator

Re: New SIM not sending SMS

Thanks for the post BobMcnob.

 

Can we please confirm if you're still experiencing this issue? 

 

If so, could we please confirm if any other services are working (minutes or data).

 

Can we also please confirm if you've already tried to reinsert the SIM card and refresh the network settings on the handset? 

 

Let us know, Emily.

0 Kudos
Reply
BobMcnob
  • 5
  • 0
  • 0
Joining in
174 Views
Message 3 of 6
Flag for a moderator

Re: New SIM not sending SMS

Hi Emily, Thanks for getting in touch.

Yes I'm still experiencing the same issue even after removing and reinserting the card.

I can phone people and they can phone me however I noticed that my Line 1 number instead of showing my actual number now shows the words "Unknown Number".

I tried using my data and I got a message saying that it wasn't allowed under my current plan, however my plan actually does includes data. I can connect the phone to the internet through my WIFI however.

Hope this helps,

Cheers,

Bob

0 Kudos
Reply
Emma_C
  • 8.28K
  • 511
  • 556
Forum Team
Forum Team
146 Views
Message 4 of 6
Flag for a moderator

Re: New SIM not sending SMS

Thanks for replying. 

Sorry it's still an issue.

So are you using a dual phone handset? 

Are you able to try switching the SIM cards around or trying another phone? 

It does sound like the issue is caused by the new SIM so we'll need to access your account and do some digging. 

I'll pop you a personal message now and get the ball rolling 🙂 

Emma_C - Forum Team
0 Kudos
Reply
BobMcnob
  • 5
  • 0
  • 0
Joining in
119 Views
Message 5 of 6
Flag for a moderator

Re: New SIM not sending SMS

All sorted now through private messaging with Melissa_F.

Thanks Melissa, you rock, and also a shout out to Emma_C

Cheers!

0 Kudos
Reply
Melissa_F
  • 2.78K
  • 160
  • 219
Moderator
Moderator
115 Views
Message 6 of 6
Flag for a moderator

Re: New SIM not sending SMS

Thank you for letting everyone know this has been sorted.

 

You've been a pleasure to help, honestly 🙂 

 

Anything more you need, let me know.

 

Thanks

 

Melissa

 

0 Kudos
Reply