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New SIM not received

Dear Sirs. You have been sending me texts regarding I should receive a new SIM at my address but it never arrived. Is there a form I should fill to order a new one before my service is disrupted ? Thank you

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Re: New SIM not received

Hi josepque

 

Thanks for posting and welcome to the community. My apologies for the delayed reply.

 

I can see that since posting you've called and spoke to the team, they've arranged a new SIM card to be sent out.

 

Let us know how the new SIM is or if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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